1. General Principles

The website https://hoanghapharma.com.vn is the official corporate and e-commerce platform owned and operated by Hoang Ha Pharma Co., Ltd.

By using our services, customers acknowledge that they have read, understood, and agreed to comply with these terms and conditions.

2. Ordering Process

Customers may browse the website, select products, place items in the cart, and proceed to checkout.

Order confirmation will be sent via email and/or SMS.

Orders are processed and shipped to the address provided by the customer.

3. Pricing and Payment Methods

All prices displayed on the website are final and inclusive of VAT (where applicable).

We support the following payment methods:

• Cash on Delivery (COD)

• Bank transfer

• Online payment via e-wallets or integrated payment gateways

4. Shipping Policy

Nationwide shipping is available via reputable delivery partners.

Estimated delivery time: 1–3 business days, depending on location.

Shipping fees are clearly communicated during the checkout process.

5. Return & Refund Policy

Customers may request a return or exchange within 24 hours in the following cases:

• The product is damaged, defective, or broken during delivery.

• The product delivered does not match the order or product description.

Returns are only accepted if the product is in its original, unopened packaging with intact labels.

Refunds will be processed within 5–7 business days via the original payment method.

6. Customer Data Privacy

Hoang Ha Pharma is committed to protecting customer data in compliance with the Vietnam Cybersecurity Law (2015) and the Consumer Protection Law (2010).

Customer information will not be disclosed to third parties without prior consent, except where required by law.

7. Responsibilities of Each Party

Hoang Ha Pharma guarantees the quality, origin, and safety standards of all health and pharmaceutical products in accordance with local regulations.

Customers are responsible for providing accurate order information, checking the products upon delivery, and reporting any issues within the allowed timeframe.

8. Dispute Resolution

All disputes arising during the transaction will be prioritized for resolution via negotiation.

If no mutual agreement is reached, the case shall be referred to the People’s Court in accordance with Vietnamese law.

Applicable Legal Basis

• Commercial Law No. 36/2005/QH11

• Consumer Protection Law No. 59/2010/QH12

• Decree No. 52/2013/ND-CP on E-commerce

• Food Safety Law No. 55/2010/QH12

• Electronic Transactions Law No. 51/2005/QH11